We Are Here to Help

The Convenience of PaymentBanc

With today’s busy schedules, it’s easy to forget your payment. Automatic drafting helps ensure that your payment is on time, every time.

How does PaymentBanc work?

Your monthly payment will be automatically drafted and sent directly to your Provider. Just set it, and go!

When would my payments begin?

Your payments would begin on the start date you select on your Payment Plan Agreement with your Provider. Payment drafting would continue as agreed upon until each payment has been processed.

What happens if an attempted draft fails?

We will attempt to redraft your payment. We will also use multiple methods to reach out to you about your failed payment with a request to contact the PaymentBanc Customer Care Team. (Please note: A failed payment fee will apply.)

Self-Help Options:

You will receive an invitation, by mail or email, to create login credentials for the Responsible Portal.

Simply go to paymentbanc.com and click ‘My Account’ at the top of the page.

Once logged in, you are able to view your payment history and account details, change your contact information, add authorized users, and more!

Please remember that changes to your account must be requested at least four (4) business days prior to your scheduled draft date.

If you need assistance, there are multiple ways to reach our Customer Care Team:

  • Click here to submit a help request online.
  • Call us. Reach PaymentBanc at 888-758-0583, option 1. We are available by phone Monday-Thursday, 8 a.m.-7 p.m., and Friday, 9 a.m.-5 p.m., EST.

Ready to use PaymentBanc, but need to find a participating Provider?

Click here to submit a request for information about participating Providers in your area.