Frequently Asked Questions

How is PaymentBanc different from traditional patient financing?

PaymentBanc is a payment management company. We don’t offer 3rd-party financing. Instead, we manage your monthly payments including all patient follow-up regarding failed transactions and expired credit cards. There is no need to mail statements, provide coupon books, or make those awkward phone calls about missed payments.

How do I connect to the PaymentBanc system?

PaymentBanc is a web-based service. We are also integrated with leading practice management software packages for quick setup of accounts.

What if I don’t want to use all of the services offered by PaymentBanc?

All of PaymentBanc’s services are à la carte. You decide which services best suit your practice, and we help you implement them into your office procedures.

How does PaymentBanc transfer the funds it collects to my office?

PaymentBanc uses the Automated Clearing House (ACH) to electronically transfer funds to your account.

What are the monthly fees?

Our payment management has no monthly fees. There are no monthly minimums, and pre-purchased volume discounts are available. Contact PaymentBanc for a complete list of fees.

What are your credit card fees?

PaymentBanc has negotiated competitive rates based on our large volume of monthly credit card transactions. Our rates are set – you don’t pay more for miles cards, rewards cards, etc. Contact PaymentBanc to learn more about our credit card rates.

Do I need to purchase equipment?

No. There is no software to buy or additional equipment needed for our payment management service. Accounts are set up directly from our website or your integrated software system.

Will PaymentBanc train my office?

Yes! PaymentBanc provides comprehensive training on how to use our services. This includes presentation skills training for your staff to ensure the best management of all your monthly payments.